Shipping & Returns

We offer free shipping on all orders over $75 within Canada and the continental USA.

Orders typically ship within 2–6 business days, and you’ll receive tracking information as soon as your puzzle is on its way. Please ensure your shipping address is correct at checkout, as we are not responsible for delays or lost packages due to address errors.

If you're not completely happy with your purchase, unopened items in their original condition may be returned within 14 days of delivery. To start a return, please contact us with your order number and reason. Once approved, return shipping costs are the responsibility of the customer, and a 3% restocking fee will be applied to cover handling and processing. We are unable to accept returns on opened puzzles or items that show signs of use.