FAQs

1. What age group are your puzzles designed for?

Our puzzles are designed for children ages 3+, with varying piece counts to support learning and play as they grow. Each one helps build fine motor skills, problem-solving, and creativity through storytelling and whimsical art. But they’re just as magical for grownups too, whether it’s a quiet moment of mindfulness, a family activity, or a nostalgic return to play, our puzzles invite all ages to slow down, connect, and imagine together.

2. Are your products made sustainably?

Yes! We use eco-friendly, soy-based inks and FSC-certified board for a safer, sustainable experience. Our puzzles include a cloth bag for easy storage as we’re always working to reduce waste and stay mindful of our footprint.

3. What makes your puzzles different?

Each puzzle is a story waiting to be discovered. Designed by women illustrators from around the world, our puzzles are filled with quirky characters and magical details. Every box opens like a storybook and includes a reusable cloth bag and a mini story to inspire imagination and storytelling. It’s playtime with a purpose.

4. Do you offer puzzles for adults too?

Yes! While our puzzles are designed with children in mind, many of our 300-piece puzzles are perfect for adults who love whimsical art and calming, creative activities. (We’re looking at you, story-loving moms and dads!). We’re excited to launch 500-piece puzzles later this year, with 1,000-piece designs coming in the near future. These larger puzzles keep our signature storytelling and whimsical style, made for story-loving moms, dads, and the child in all of us.

5. Do your puzzles support any causes?

Yes! 3% of every purchase goes directly to Kinvia and No Kid Hungry, supporting breakfast programs and school meals for children in Canada, the USA, and around the world. We believe that every child deserves access to nutritious food, not just to fill their stomachs, but to fuel their ability to focus, learn, grow, and reach their full potential. A well-fed child is a child better equipped to imagine, explore, and thrive. You can read more in Our Impact section.

6. Are you looking for new Artists?

Yes! We’re always looking to collaborate with women artists who specialize in whimsical, storytelling-based art. If you create imaginative scenes filled with heart and character, we’d love to hear from you and explore your ideas.  We’re passionate about building meaningful partnerships and showcasing artists who bring stories to life through their unique vision. Each illustration is truly the soul of our puzzles. Reach out to us at info@onceuponapuzzle.com, we would love to hear your ideas!

7. Do you offer wholesale or bulk orders?

Yes! We love working with shops that value storytelling and quality play. Reach out to us at info@onceuponapuzzle.com, we’d love to chat.