FAQs

Where do you ship to?

We currently ship to the continental U.S. and across Canada with the exception of Yukon, Northwest Territories and Nunavut, as shipping rates to these regions can be a  unpredictable. That said, if you're placing a wholesale order or live outside our standard zones, we’re happy to explore custom shipping options for you. Just send us a note at info@onceuponapuzzle.com, and we’ll do our best to make magic happen!

For other international locations, feel free to email us as we're open to expanding and can provide a custom shipping quote.

Are there any duties or customs I need to worry about?

Good news, there are NO DUTIES OR CUSTOM FEES to worry about! Canadian orders are fulfilled in-house, and U.S. orders ship from our fulfilment partner within the U.S.

Where is your company located?
We’re proudly based in Toronto, Canada! All U.S. orders are fulfilled by our trusted 3PL partner in Leadington, Missouri, ensuring quick and smooth delivery on both sides of the border.

Where are your puzzles manufactured?
Our puzzles are made with care by a reliable and trusted manufacturing partner in China. We work closely with them to ensure top-notch quality, safety, and eco-conscious production every step of the way.

What age group are your puzzles designed for?

Our puzzles are designed for children ages 3+, with varying piece counts to support learning and play as they grow. Our puzzles invite all ages to slow down, connect, and imagine together.

Do you offer puzzles for adults too?

Yes! While our puzzles are designed with children in mind, many of our 300-piece puzzles are perfect for adults who love whimsical art and calming, creative activities. We’re excited to be launching 500-piece puzzles later this year!

Are your products made sustainably?

Yes! We use eco-friendly, soy-based inks and recyclable materials for a safer, sustainable experience. Our puzzles include a cloth bag for easy storage as we’re always working to reduce waste and stay mindful of our footprint.

What makes your puzzles different?

Each puzzle is a story waiting to be discovered. Designed by women illustrators from around the world, our puzzles are filled with quirky characters and magical details. Every box opens like a storybook and includes a mini story to inspire imagination and storytelling.

Do your puzzles support any causes?

Yes! 3% of every purchase goes directly to Kinvia and No Kid Hungry, supporting breakfast programs and school meals for children in Canada, the USA, and around the world. You can read more in Our Impact section.

Are you looking for new Artists? How do I apply to create a whimsical image for your puzzle line?

Yes! We’re always looking to collaborate with women artists who specialize in whimsical, storytelling-based art. If you create imaginative scenes filled with heart and character, we’d love to hear from you and explore your ideas. Each illustration is truly the soul of our puzzles. Reach out to us at info@onceuponapuzzle.com, we would love to hear your ideas!

Do you offer wholesale or bulk orders?

Yes! We love working with shops that value storytelling and quality play. Reach out to us at info@onceuponapuzzle.com, we’d love to chat.

Yikes! A missing piece?

We’re just as heartbroken. Email us at info@onceuponapuzzle.com and we’ll do our best to reunite you with your lost little friend.